Welcome to Chaoyang Heavy Machinery Development Co., Ltd. official website!

Online customer service
Customer service hotline
0421-7268378
0421-7268358
Customer service team:
Online service
QQ:
Service time:
8:00 - 19:00

NEWS

 

SOLUTION

 

 

Service hotline:

0421-7268378 ,   7268358 ,   13324215382

Address: No. 26, Section 2, Longquan Street,

Development Zone, Chaoyang City, Liaoning, China

Mail:sales@czochina.com

 

Chaoyang Heavy Machinery Equipment Development Co., Ltd. All Rights Reserved    备案号:辽ICP备11013135号-2

Technical Support:www.300.cn  jinzhou.300.cn

SERVICE SYSTEM

 

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Service system

Service system

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Service purposes

 

 

We follow the principle that product quality is the life of the company, with the quality policy of “creating excellent quality and service, winning long-term trust and satisfaction from users”, and taking “deal-based, honesty and integrity” as the quality, “mutual benefit and harmony” "Double-win" is the goal, the post-integrity management system is characterized by the emphasis on corporate culture, which embodies a strong spiritual strength for the sustainable development of the company. We regard quality as life and service as our soul. We will continue to optimize our products and services by driving on the needs of our customers.

 

 


 

 

product service

 

 

 

 

 

 

 

 

 

The after-sales service department always regards the customer's requirements as the starting point and the end point of the work, and insists on providing customers with a full set of services from equipment selection to installation and commissioning, personnel training, technical support and equipment maintenance, and adhering to the service principle of on-site problem solving.

 

 

 

Before signing the contract, confirm the customer's requirements, recommend the most suitable equipment for the customer, and try to save costs for the customer. Design and manufacture products according to the specific requirements of customers, and carry out technical transformation of products.

 

 

 

 

After signing the contract, the company will select the highly trained technicians to inspect the customer's production site, assist the customer to plan and design the site, and the technical department will produce the installation foundation drawings to serve the entire project.

 

 

 

 

 

The company trains technicians for customers free of charge, allowing customers to master the use, maintenance and simple repair techniques of the equipment. In the event of equipment failure during the production process, the company must come up with a clear solution within 24 hours after receiving the customer's call, and will quickly solve the problem by first restoring production and re-implementing responsibility.

 

 


 

 

Pledge

 

 

Guarantee to provide users with good pre-sales, after-sales service, for users to introduce product performance and use requirements before ordering, provide relevant information, be a good user's staff.

Provide targeted technical training according to the user's situation, make regular return visits to users, track product quality, and improve and improve product quality according to user needs.

Guarantee the fulfillment of the "three guarantees" of the products, the products are indeed the quality problems of the products during the "three guarantees" period, and strictly fulfill the provisions stipulated in the contract to compensate.

Products that exceed the "three guarantees" period are guaranteed to provide repair parts and repair services according to user needs. For consumable parts of the product, it is offered at the ex-factory price.

After receiving the user's request to solve the problem notice of the product in use, the company made an initial response within 1 hour, and the major problem arrived at the scene within 24 hours.

 

 

 

Foreigners come to the company for inspection

 

Worker site installation

 

Product to be assembled